Return & Core Refund Policy – Precision Auto Outlet
At Precision Auto Outlet, we work hard to make sure you receive the right parts the first time. If a return is needed, our goal is to make the process straightforward and fair.
1. Standard Returns
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Returns are accepted within 30 days of purchase.
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Items must be unused, in original packaging, and in resellable condition.
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A receipt or order number is required.
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Refunds are issued to the original payment method (or store credit if unavailable).
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Shipping fees are non-refundable, unless the return is due to our error.
2. Items Not Eligible for Return
The following items cannot be returned for safety and quality reasons:
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Electrical or electronic parts once opened or installed
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Special-order or custom items
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Fluids, chemicals, oils, and additives once opened
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Tools or equipment that show use
3. Exchanges
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Wrong part? Exchanges are available within 30 days, as long as the item is still new and unused.
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Any price difference will be charged or refunded accordingly.
4. Defective or Incorrect Items
If you receive a defective item or the wrong part:
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We will cover return shipping, and
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Provide a replacement or refund at no cost to you.
Please notify us promptly so we can assist.
5. Core Returns
Some components (e.g., alternators, starters, calipers, steering parts) include a core charge—a refundable deposit when the used part is returned.
Core Eligibility:
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Core must be returned within 30 days
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Must be the same part type and size
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Must be complete and rebuildable (no cracked housings, missing pieces, severe damage, fire damage, etc.)
Refund Process:
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Once received, the core is inspected.
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If accepted, the refund will be issued to the original payment method.
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If the core is non-rebuildable or incorrect, no refund will be issued.
6. Refund Timing & Inspection Process
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In-store drop-offs: Refund processing will begin immediately at time of drop-off.
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Shipped returns: Refund processing begins once the return arrives at our warehouse.
Please Note:
All returned parts must be inspected before a refund is completed.
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If inspection shows the part was installed, used, damaged, or altered, the item cannot be refunded.
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Because inspection is required, refunds may take up to 7 business days to appear on your statement, depending on your bank/issuer.
7. How to Start a Return
Online Orders:
Request a Return Authorization by emailing info@precisionautooutlet.com
or using our Contact Form.
In-Store Returns:
Bring the part and your receipt to:
13151 Emily Road, Suite 150
Dallas, TX 75240
